Policies, terms and conditions
Download our full booking terms and conditions and read our key policies
We are Kingswood Learning and Leisure Group Limited (part of the Education Travel Group) a company registered in England and Wales with company no. 3476432 with our registered office at Kingswood House, Alkmaar Way, Norwich, NR6 6BF. We are the data controller for the purposes of the Data Protection Act 1998.
What information do we collect?
We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses. If you enter into correspondence with us regarding any booking, enquiry or complaint we may also keep details of that correspondence. You can choose not to provide information to us, but in general some information about you is required in order for you to register an account; purchase products; participate in a survey, competition or promotion, sign up for a newsletter or ask us a question.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
How we store your information
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. New passwords can be issued on request where you believe that you personal security may have been compromised.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we use your information
We want to make it easy for you to take advantage of leisure/education-related opportunities on our website. One way we do this is by sending you email messages that contain information about your leisure/education -related interests. For example, we may send you an email or contact you if you have attempted to make a booking. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
We also may share your information
In connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
In the event of an emergency, such as your child or pupil being taken ill whilst in our care, we may share information that you have provided us regarding your child as well as your personal details with members of the emergency services or medical professionals.
Your rights and choices with respect to the collection and use of your information
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the details below.
Social Media Services
You can choose to access certain third party social media websites and services (such as Facebook) through our site. When you do so, you are sharing information with those sites and the information you share will be governed by their privacy policies (including that the site may share information with us). You may be able to modify your privacy settings with these third party social media websites. Please refer to the relevant provider policies for more information.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from Kingswood, you will not be able to access portions of our site.
Access to information
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
External links and social plug-ins
What is a cookie?
A cookie is a small plain text file used to store information relating to a visit to a website or an opened email campaign. The data stored doesn’t have any personally identifiable information and can only be tracked at an individual level with email campaigns. These files can be used in a variety of ways and are usually there to improve your experience as a user.
Which cookies do we use and what do we do with them?
Strictly necessary – these cookies are essential for you to be able to use some parts of our site such as remembering that you are logged in. No personally identifiable information is held.
Functional cookies – these cookies perform functions that allow for the smoother use of our site such as tracking your session. No personally identifiable information is held and these are deleted as soon as you close your browser.
Analytics – these cookies report back to us on things like how many people have come to our website and the pages they have visited. We use this information to help us improve our content and give users more of the things that they like to see in the way they want to see them. No personally identifiable information is held.
Advertising– You may see personalised Kingswood adverts on other websites. In order for these to work our third party providers may use software which adds a cookie to you browser. This cookie enables us to serve the advert to you, lets us know if you’ve seen it and if you then go on to make a purchase from our site. No personally identifiable information is held.
Emails – these cookies are used on our marketing emails to monitor the effectiveness of our campaigns and help us deliver more of the content that our customers find interesting. When you open an email our software shows us information such as the number of times you have read the email and the links you have clicked. Tracking is only used on marketing emails and not email communications with Kingswood staff.
3rd party cookies – Our site uses 3rd party embedded content from providers such as Facebook, YouTube and Google. Cookies may be set by these sites in order for this functionality to work however have not been set by Kingswood.
You can find out about our third parties privacy policies by using the links below:
Google (including YouTube)http://www.google.com/intl/en/policies/privacy/
There are various ways that you can manage cookies, the majority of web browsers will allow you to disable cookies you don’t want. Please be aware that changing your cookie settings will affect all websites you visit unless you specify otherwise. Disabling cookies may also affect your browsing experience as some website functionality, such as logging in, will not work without them.
Please see below for details of how to change your settings on popular web browsers:
Other Privacy Information
Photography and social media policy
We like to share our most exciting and inspiring Kingswood moments via our social media channels. It is a fantastic way for parents and other groups to see what happens at our centres and for you and your group to look back on your experience. You are welcome to use any photographs we post of your group in your own communications.
From time to time you may see the centre social media representatives walking around with an iPad taking photos and videos of the activities, they will always ask the
party leader's permission before photographing the children.
It is the responsibility of the party leader to obtain permission from parents/ guardians for children to be photographed for social media purposes. This may be covered by the school or group's consent form or you may obtain permissions for your Kingswood visit separately. A template photography consent form can be found below:
Download photography consent form template
Download our social media policy and consent form