At Kingswood we understand that it is the quality, professionalism and enthusiasm of our staff teams that make your visit to us so successful. We invest in our staff so you see the return in quality delivery in a safe, fun environment.
We recruit our staff from all over the world to ensure we have the perfect mix of skills to meet your needs. All our instructors go through a rigorous recruitment process including two interviews, an extended assessment course consisting of observed teamwork and leadership exercises and a Disclosure and Barring Service (DBS) check.
Education is fundamental to everything we do at Kingswood and this extends through to our staff team. The majority of our instructors are completing a one-year Apprenticeship scheme – training whilst working to constantly improve the service delivered to you. All staff complete a comprehensive two week induction programme that includes NSPCC Child Protection training and Health & Safety qualifications as well as practical training in the fundamental skills of teaching and coaching young people. Following this induction, staff are trained in each of our activities and educational modules by experts in each of these fields. Some of the activities, such as archery, fencing and lifeguarding, will require our staff to pass National Governing Body awards. Others, such as climbing, abseiling, zipwire and high ropes, require staff to complete in-house training with an independent external assessment. For the remainder of our activities, our staff are trained and assessed to our in-house standards by our own experienced Lead Instructors.
Kingswood works with the NSPCC in implementing best practice procedures for child care and child protection. All of our centres have access to an NSPCC trained designated Child Safety Officer as well as 24 hour First Aid cover to ensure your peace of mind.